MetaOption Case Management System with SharePoint

By | May 29, 2014

Case Management solutions are utilised in all business organisations to manage an array of functions such as handling customer complaints and claims, resolving disputes, handling information requests, opening new accounts etc. Each working day begets e-mails, phone calls, customer requests, web forms etc. which can overwhelm IT or Human Resource departments. Is it possible to cater to all of this? Here’s the solution!

Presenting Case Management System for YOUR Business Enterprise

MetaOption, LLC, pioneer in the field of Mobile Application Development has set standards time and again through new technologies and innovative products. Curtains are raised for the new MetaCaseDesk which grafts amicably with Microsoft SharePoint Online, Microsoft SharePoint Server 2010, Microsoft SharePoint Server 2013 Enterprise and the latest Microsoft SharePoint Server 2013 Standard. That’s not all! The app functions on-premises and also as an Online application.

Previous launches of MetaOption, LLC include successful Security Alert, Manage Your Calls (MYC), HR and Recruitment Management System (HR/RMS), Attendance and Leave Management System (ALMS), Goods Order Inventory System (GOIS) and the most recent and contemporary — MetaCaseDesk. This is a revolutionary product from ISO 9001:2008 certified software development and quality testing services provider company based in USA.

Benefits of MetaCaseDesk for YOUR Company

MetaCaseDesk is a case management and ticketing tool supported by the Microsoft Office SharePoint Portal, ideal for companies vouching to streamline their products and services. Several instances of MetaCaseDesk can be incorporated within SharePoint which aid in customized e-mails, efficient tracking of lifecycle of the communication between user and support team at the ticket level and central reporting of all cases, matching product capabilities to market needs.

MetaCaseDesk is apt for business needs especially in:

1. Helpdesk services: Helpdesk ticket system comprises of automatically recording and tracking the ticket such that it is easily accessible from a database.

Your business firm can enjoy other advantages too —

  • Such an automatic system enables fast decisions, better collaboration between clients and employees, prompt receipt and resolution of crucial issues.
  • Effective tracking of already existent and new tickets and duration taken for creation and resolution of ticket.
  • Employees contributing to a ticket and timely solutions to get ready to take up subsequent challenges.
  • Speed, efficiency, fairness of processing cases
  • Enhanced customer service.

2. Technical support: SharePoint is widely used platform within majority of organisations for case management, document management, general business process approvals and Business Intelligence (BI) reporting for reduced IT        management costs.

3. Cloud computing in general: MetaCaseDesk also enables general cloud computing by —

  • Content storage in the cloud, cloud collaboration and cloud governance. 
  • Cost reduction and ease of implementation that can be gained from using cloud solutions.

True, “One customer well taken care of, could be more valuable than $ 10,000 worth of advertising.” Customer service is really not just a department…it is everyone’s job! Get ready for highly individualized service with the much acclaimed MetaCaseDesk from MetaOption, LLC — another name for quality, service and responsiveness for most valued clients!

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