Having the right ERP partner is just as important as having the right product. The role of a partner is to thoroughly understand your business and to use that understanding to help you implement an effective system that gives a genuine and fast return on investment.
When the system is live, a partner should provide high quality support and proactively consider the potential benefits to individual clients of new functionality and technologies. Unfortunately not all partnerships are made in heaven.
Our transition process is designed to ensure an easy and stress-free move:
So we can understand what services and support you need from us, if you choose to move.
They’ll ask some questions about your business, systems and technology and get to understand your company’s challenges, which will help us understand how best to support you and your team.
Once you’ve decided to move partners, we put together a detailed analysis of your business, systems and technology and create a plan to ensure a smooth transition to our Applications support desk.
The process of migration is one that we take very seriously to ensure you don’t suffer any interruption to your service. We’re happy to discuss the implications and process of moving your support to another partner, so feel free to call us for advice.
We also offer managed IT services as part of our wider business, and can provide advice and support on further IT projects if required.
Our support team has high caliber, experienced consultants, including implementation consultants.