In today’s complex and competitive business landscape, a process transformation is no longer an option.
Streamline technology management and get the support required to increase profitability, reduce costs and improve client satisfaction. Our Managed Services leverages proven processes and investments in enterprise-class technology to build a highly secure, stable and responsive infrastructure using the same strategies employed by Fortune 500 companies.
As a managed service provider, we take up, end-to-end accountability and ownership which lowers your risk. MetaOption’s Managed Services offer you the flexibility and enable you to concentrate on your core business instead of handling day-to-day operations and technology issues. With this, you can take advantage of the economies of scale along with flexible operating models, personalized as per your operating hours, and other specific needs.
MetaOption provides end to end application maintenance and support services for tailor-made applications as well as for platform-based solutions. Our application support and maintenance services include enhancements, ITIL services, transition, knowledge transfer, 24*7 support, L1, L2 and L3 support, production support, service help desk, monitoring, etc.
While you keep your eyes focused on your client, MetaOption helps you in sustaining high service standards day in and day out.
With rapid advancement in contact center technology, contact centers facing challenges like managing complexities and costs, lack of proper resources to support the environment and to monitor the workforce.
MetaOption’s managed services & support includes:
MetaOption ensures that your contact center is functioning, fully optimized and fully utilized on a daily basis. Our core highlights are proactive monitoring and support of your contact center infrastructure to maximize your performance and ensures quick resolution of issues, along with system updates and upgrades and a knowledge base with proper information and training.
Even the most fruitful and prominent leader in business has to move decisively to meet the changing business needs. Business heads expect a single point of contact for all of their IT operations. MetaOption helps you to quickly respond to the market demands and set a progress of transformation in the upcoming days. MetaOption can be your trusted partner in your IT transformational journey. Our RIM support, containing IT Service Desk and major incident management, includes:
We can manage your platforms and devices across the infrastructure, network, and cloud to provide a single point of contact, with round the clock monitoring and help to ensure high availability.
Cloud Managed Services enable your organization to enhance competencies that are in need. These services optimize recurring in-house IT costs, automate business processes, transform IT systems, and allow you to achieve the business objectives. MetaOption offers end to end cloud services that include: Cloud Consulting Services, Cloud Hosting services, Cloud Migration services, and Cloud Support services.
A managed services model can deliver:
Firms can follow these necessary steps to adopt a managed services model: