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What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a cloud ERP solution that combines Microsoft’s best technology all into one system. It is designed to break down the traditional silos of ERP and CRM and bring all of your information together into one platform, incorporating the familiarity of productivity tools like Excel, Word, PowerPoint, and Outlook. You have the option to start with what you need and add applications as your business grows but at the end of the day, you only have to open one system – with a unified experience across all apps.

Dynamics 365 Editions – Introduction

Select the edition that meets the needs of your large or small business, now and down the road.

Dynamics 365 Business Central

The Business edition of Dynamics 365 is targeted at organizations with 10-250 employees and uses the new ERP system called Dynamics 365 Business Central with the codename of “Tenerife”. Dynamics 365 Business Central is based on Dynamics NAV (formerly Navision).

The Sales app and Marketing app for Business Edition is not currently available.

The Business Central edition does not offer dual-use rights for on-premises (server) deployment.  There is no minimum number of users, but the maximum is 300 named users.

  • Optimized for 10-250 Employees
  • Financials
  • Sales and Marketing Apps (coming soon)
  • Cloud Only
  • 300 seat maximum

Dynamics 365 Enterprise Edition

The Enterprise edition of Dynamics 365 is optimized for organizations with over 250 employees. It includes Dynamics AX called Dynamics 365 for Operations as its ERP component. There is a minimum user count of 20 users for Enterprise edition plan 2 and Dynamics CRM for Operations (included in plan 2).

The Enterprise edition subscriptions include dual use rights allowing use of the on-premises software where applicable.

These subscriptions also include and accrue (based on user count) larger amounts of storage capacity than Dynamics CRM Online.

  • Optimized for 250+ Employees
  • Comprises CRMOL and AX
  • Online deployment
  • On-Premises dual use rights
  • 20 user minimum on AX related SKUs

Microsoft Dynamics 365 Apps

Dynamics 365 takes a new approach to business applications to help manage specific functions.


Sales & Marketing

  • Lead Management
  • Opportunity Manager
  • Pipeline Forecasting
  • Sales Automation
  • Quote Management
  • Marketing Lists
  • Email Marketing

Customer Service

  • Case Management
  • SLA Support
  • Account Management
  • Service Automation
  • Customer Web Portals
  • Contract Management
  • Service Analytics

Project Service

  • Resource Management
  • Project Contracts
  • Project Planning
  • Resource Scheduling
  • Manage Work Hours
  • Customer Billing

Field Service

  • Work Orders
  • Service Agreements
  • Schedule Board
  • Inventory Management
  • Mobile Productivity
  • Connected Devices


  • General Ledger
  • Purchase Order
  • Sales Invoicing
  • Bank Reconciliation
  • Pricing & Discounting
  • Job Management
  • Returns & Cancellations


  • Warehousing
  • Transportation
  • Budget
  • Planning
  • POS system
  • Demand forecasting
  • E-commerce

Start with what you need – add more capability as you grow

These apps are designed to be easily and independently deployed while fitting seamlessly together with your existing Microsoft system. This means that you can start small with apps that are the right fit for your role, industry, and business – and pay only for what you need. As you grow, you can continue to add apps and adjust to your requirements, with the end goal that you run your entire business, from Office 365 to Dynamics CRM, in the trusted Microsoft cloud.

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Microsoft Dynamics 365: Licensing

The primary licensing is by named user subscription. The Dynamics 365 user subscriptions classify users into two types:

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Light users
Are often a large number of users in an organization that may consume data or reports from the line of business systems and who complete light tasks like time/expense entry and HR record updates. In the Dynamics 365 model “light users” are licensed with the Dynamics 365 for Team Members subscription.
Full users
Are the users whose work requires the use of the feature-rich business apps functionality. Examples of full users are salespeople, customer service representatives, finance employees, controllers, supply chain managers, etc. These users have also been referred to in the past as Pro users or Power Users. In the Dynamics 365 license model, full users have licensed with either a Dynamics 365 Plan or Dynamics 365 application subscription.

Why Microsoft Dynamics 365?

When it comes to your business processes, Microsoft Dynamics 365 delivers the capabilities and intelligence you need to transform backed by decades of research and investment.

Purpose Built

  • Built for your business and works with existing systems
  • Implement connected processes across applications
  • Start, with what you need and expand at your own pace
  • Connected structure of apps that fit roles, industries, and businesses

Increases Productivity

  • Gives you productivity where you want to work
  • Immersive user experience with Office 365
  • Available on iOS, Android, Windows, and Web

In-Built Intelligence

  • Out-of-the-box data visualizations and business intelligence across all your data
  • Infuses big data and advanced analytics guiding users to optimal outcomes
  • Transforms data and insights into action

Trust MetaOption With Your Dynamics 365 Project

The primary licensing is by named user subscription. The Dynamics 365 user subscriptions classify users into two types:

CRM Expertise

  • CRM is our core business. We have been implementing and supporting Microsoft Dynamics for ten years.

We Know The Cloud

  • MetaOption were early cloud adopters and we hold Microsoft’s highest accreditation for cloud customer relationship management solutions.

Proven Implementation Methodology

  • We offer a choice of implementation packages to fit the requirements of all complexities and budgets. Each reflects our rapid, best practice deployments designed to deliver early success