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Managed Services
In today’s complex and competitive business landscape, a process transformation is no longer an option.
Streamline technology management and get the support required to increase profitability, reduce costs and improve client satisfaction. Our Managed Services leverages proven processes and investments in enterprise-class technology to build a highly secure, stable and responsive infrastructure using the same strategies employed by Fortune 500 companies.
As a managed service provider, we take up, end-to-end accountability and ownership which lowers your risk. MetaOption’s Managed Services offer you the flexibility and enable you to concentrate on your core business instead of handling day-to-day operations and technology issues. With this, you can take advantage of the economies of scale along with flexible operating models, personalized as per your operating hours, and other specific needs.
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Application Support & Maintenance
MetaOption provides end to end application maintenance and support services for tailor-made applications as well as for platform-based solutions. Our application support and maintenance services include enhancements, ITIL services, transition, knowledge transfer, 24*7 support, L1, L2 and L3 support, production support, service help desk, monitoring, etc.
Customer Experience
While you keep your eyes focused on your client, MetaOption helps you in sustaining high service standards day in and day out.
With rapid advancement in contact center technology, contact centers facing challenges like managing complexities and costs, lack of proper resources to support the environment and to monitor the workforce.
MetaOption’s managed services & support includes:
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Application Health Check to review application configurations and provide recommendations remotely
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Patching Updates – Remote upgrades and new updates applied on a regular basis
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Global monitoring to ensure maximum system uptime and business continuity
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Servicing in areas related to change management, service request management, patch and release management, monitoring services, hosting services, continuity services, and performance management.
MetaOption ensures that your contact center is functioning, fully optimized and fully utilized on a daily basis. Our core highlights are proactive monitoring and support of your contact center infrastructure to maximize your performance and ensures quick resolution of issues, along with system updates and upgrades and a knowledge base with proper information and training.
Remote Infrastructure Management
Even the most fruitful and prominent leader in business has to move decisively to meet the changing business needs. Business heads expect a single point of contact for all of their IT operations. MetaOption helps you to quickly respond to the market demands and set a progress of transformation in the upcoming days. MetaOption can be your trusted partner in your IT transformational journey. Our RIM support, containing IT Service Desk and major incident management, includes:
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Proactive and reactive monitoring assistance of applications and servers by a dedicated data center, 365/24/7 days
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L1 Support during a customer’s business hours
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L2 Technical Support (IT operations) for smooth day-to-day operations and enabling better end-customer experience
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L3 Application Help to manage the business shifts and tailored requirements
We can manage your platforms and devices across the infrastructure, network, and cloud to provide a single point of contact, with round the clock monitoring and help to ensure high availability.
Cloud Services
Cloud Managed Services enable your organization to enhance competencies that are in need. These services optimize recurring in-house IT costs, automate business processes, transform IT systems, and allow you to achieve the business objectives. MetaOption offers end to end cloud services that include: Cloud Consulting Services, Cloud Hosting services, Cloud Migration services, and Cloud Support services.
- Cloud Consulting Services. Our cloud readiness assessment would help you to identify the right strategy and process for cloud transition based on your business needs.
- Cloud Hosting Services. We help organizations to host their new applications in the cloud. Based on the application functionalities, we define an optimal strategy for cloud deployment.
- Cloud Migration Services. Based on the thorough assessment, we assist you in migrating your existing applications and data servers to the cloud. Our experts rightly do the necessary changes to your application, thus ensuring auto-scaling and fault tolerance. MetaOption follows a multi-layer security model, to ensure data security while migrating to the cloud.
- Cloud Support Services. We provide 24/7 support and maintenance for the apps and data centers, already deployed in the cloud, to keep data centers up and running with zero downtime.
Benefits
A managed services model can deliver:
- Cost reduction
- SLA Management
- Continuous Process Improvement
- End-to-End service ownership
- Alignment to ITIL framework
- Contract for Performance
- Increased scalability and global capabilities
- Process standardization and resource optimization
- Greater access to talent possessing the appropriate skills
- Reduced time to market by delivering quality IT services with speed – helping achieve business goals
Procedure
Firms can follow these necessary steps to adopt a managed services model:
- Decide on the scope of the effort and map out a transition plan
- Keep critical issues such as transparency, governance, accountability, and data privacy at the forefront
- After finishing with the transformation, watch for added efficiencies
needed from ongoing improvement efforts - Cover the key elements needed for the project, such as standardizing processes,
choosing a location, and updating training
