{"id":53,"date":"2014-05-29T06:21:00","date_gmt":"2014-05-29T06:21:00","guid":{"rendered":"http:\/\/blogtest.com\/?p=53"},"modified":"2025-10-27T11:26:59","modified_gmt":"2025-10-27T11:26:59","slug":"metaoption-case-management-system-with-sharepoint","status":"publish","type":"post","link":"https:\/\/www.metaoption.com\/blog\/metacasedesk\/metaoption-case-management-system-with-sharepoint\/","title":{"rendered":"MetaOption Case Management System with SharePoint"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Case Management solutions are utilised in all business organisations to manage an array of functions such as handling customer complaints and claims, resolving disputes, handling information requests, opening new accounts etc. Each working day begets e-mails, phone calls, customer requests, web forms etc. which can overwhelm IT or Human Resource departments. Is it possible to cater to all of this? Here&#8217;s the solution!<\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Presenting Case Management System for YOUR Business Enterprise<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\"><strong>MetaOption, LLC<\/strong>, pioneer in the field of Mobile Application Development has set standards time and again through new technologies and innovative products. Curtains are raised for the <strong>new MetaCaseDesk<\/strong> which grafts amicably with Microsoft SharePoint Online, Microsoft SharePoint Server 2010, Microsoft SharePoint Server 2013 Enterprise and the latest Microsoft SharePoint Server 2013 Standard. That&#8217;s not all! The app functions on-premises and also as an Online application.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Previous launches of <strong>MetaOption, LLC<\/strong> include successful Security Alert, Manage Your Calls (MYC), HR and Recruitment Management System (HR\/RMS), Attendance and Leave Management System (ALMS), Goods Order Inventory System (GOIS) and the most recent and contemporary &#8212; <strong>MetaCaseDesk<\/strong>. This is a revolutionary product from ISO 9001:2008 certified software development and quality testing services provider company based in USA.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Benefits of MetaCaseDesk for YOUR Company<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\"><a href=\"https:\/\/www.metaoption.com\/Services\/Sharepoint-Deployment-Planning-Services.aspx\"><strong>MetaCaseDesk<\/strong><\/a> is a case management and ticketing tool supported by the Microsoft Office SharePoint Portal, ideal for companies vouching to streamline their products and services. Several instances of MetaCaseDesk can be incorporated within SharePoint which aid in customized e-mails, efficient tracking of lifecycle of the communication between user and support team at the ticket level and central reporting of all cases, matching product capabilities to market needs.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">MetaCaseDesk is apt for business needs especially in:<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">1. <strong>Helpdesk services<\/strong>: Helpdesk ticket system comprises of automatically recording and tracking the ticket such that it is easily accessible from a database.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Your business firm can enjoy other advantages too &#8212;<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Such an automatic system enables fast decisions, better collaboration between clients and employees, prompt receipt and resolution of crucial issues.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Effective tracking of already existent and new tickets and duration taken for creation and resolution of ticket.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Employees contributing to a ticket and timely solutions to get ready to take up subsequent challenges.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Speed, efficiency, fairness of processing cases<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Enhanced customer service.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">2. <strong>Technical support:<\/strong> SharePoint is widely used platform within majority of organisations for case management, document management, general business process approvals and Business Intelligence (BI) reporting for reduced IT &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;management costs.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">3. <strong>Cloud computing in general<\/strong>: MetaCaseDesk also enables general cloud computing by &#8212;<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Content storage in the cloud, cloud collaboration and cloud governance.&amp;nbsp;<\/span><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">Cost reduction and ease of implementation that can be gained from using cloud solutions.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: small;\">True, &#8220;<strong>One customer well taken care of, could be more valuable than $ 10,000 worth of advertising.<\/strong>&#8221; Customer service is really not just a department&#8230;it is everyone&#8217;s job! Get ready for highly individualized service with the <strong>much acclaimed MetaCaseDesk from MetaOption, LLC<\/strong> &#8212; another name for quality, service and responsiveness for most valued clients!<\/span><\/p>\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>Case Management solutions are utilised in all business organisations to manage an array of functions such as handling customer complaints and claims, resolving disputes, handling information requests, opening new accounts etc. Each working day begets e-mails, phone calls, customer requests, web forms etc. which can overwhelm IT or Human Resource departments. Is it possible to\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.metaoption.com\/blog\/metacasedesk\/metaoption-case-management-system-with-sharepoint\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[10],"tags":[],"class_list":["post-53","post","type-post","status-publish","format-standard","hentry","category-metacasedesk"],"featured_image_src":false,"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"MetaOption","author_link":"https:\/\/www.metaoption.com\/blog\/author\/admin\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/www.metaoption.com\/blog\/category\/metacasedesk\/\" rel=\"category tag\">MetaCaseDesk<\/a>","rttpg_excerpt":"Case Management solutions are utilised in all business organisations to manage an array of functions such as handling customer complaints and claims, resolving disputes, handling information requests, opening new accounts etc. Each working day begets e-mails, phone calls, customer requests, web forms etc. which can overwhelm IT or Human Resource departments. Is it possible to\u2026&hellip;","_links":{"self":[{"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/posts\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":0,"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/posts\/53\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/media?parent=53"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/categories?post=53"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/tags?post=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}