{"id":120,"date":"2014-10-21T01:54:00","date_gmt":"2014-10-21T01:54:00","guid":{"rendered":"http:\/\/blogtest.com\/?p=120"},"modified":"2025-10-22T12:59:04","modified_gmt":"2025-10-22T12:59:04","slug":"what-microsoft-dynamics-crm-2015-has-new-to-offer","status":"publish","type":"post","link":"https:\/\/www.metaoption.com\/blog\/microsoft-dynamics-crmmicrosoft-dynamics-crm-consultant-blog\/what-microsoft-dynamics-crm-2015-has-new-to-offer\/","title":{"rendered":"What Microsoft Dynamics CRM 2015 has new to offer?"},"content":{"rendered":"<p><span lang=\"EN-US\">The American Multinational Corporation, Microsoft is all set to roll out the latest and the most advanced update for their CRM platform. The Microsoft Dynamics CRM 2015 has been added with various new advanced features and tools, which will help businesses provide end-to-end customer experiences.<\/span><\/p>\n<p><span lang=\"EN-US\">Microsoft Dynamics CRM is one of the most advanced and popular customer relationship management solutions, being widely used across numerous business enterprises and organizations across diverse business sectors in different corners of the globe. Dynamics CRM 2015 aims to minimize the gap between marketing and sales team, working in a business organization. It is further going to offer a personalized sales experience to the customers.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/www.metaoption.com\/blog\/wp-content\/uploads\/2016\/02\/MO-Blog-Images\/MO-Blog-Images\/Dynamics-CRM-2015-Updates.jpg\" alt=\"Microsoft Dynamics CRM 2015 updates\" title=\"\"><\/p>\n<p><span style=\"text-decoration: underline; font-family: tahoma,arial,helvetica,sans-serif; font-size: small;\"><strong><span lang=\"EN-US\">The Dynamics CRM 2015 updates have been categorized in 5 major segments<\/span><span lang=\"EN-US\">&#8211;<\/span><\/strong><\/span><\/p>\n<ul>\n<li><strong><span lang=\"EN-US\">Marketing<\/span><\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong><span lang=\"EN-US\">Sales<\/span><\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong><span lang=\"EN-US\">Customer Service<\/span><\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong><span lang=\"EN-US\">Social<\/span><\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong><span lang=\"EN-US\">Platform<\/span><\/strong><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline; font-family: tahoma,arial,helvetica,sans-serif; font-size: small;\"><strong><span lang=\"EN-US\">The top new features of Microsoft Dynamics CRM 2015, in the above mentioned 5 segments are-<\/span><\/strong><\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-family: tahoma,arial,helvetica,sans-serif; font-size: small;\"><strong><span lang=\"EN-US\">Marketing<\/span><\/strong><\/span><\/span><\/p>\n<p><span lang=\"EN-US\">Microsoft Engineers have worked a lot to add new and improved features in the Dynamics CRM Marketing Module, to help businesses in strengthening their marketing campaigns.<\/span><\/p>\n<ul>\n<li><span lang=\"EN-US\">Multi-Channel Marketing<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Email Editor<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Campaign Management Console<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Integrated Social Listening<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Sales Collaboration<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">B2B Marketing<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Marketing Resource Management<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Internal Process Automation<\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline; font-family: tahoma,arial,helvetica,sans-serif; font-size: small;\"><strong><span lang=\"EN-US\">Sales<\/span><\/strong><\/span><\/p>\n<p><span lang=\"EN-US\">Once the marketing campaign is successful, the businesses need to convert leads into clients. The following new features will help for the same.<\/span><\/p>\n<ul>\n<li><span lang=\"EN-US\">Guided Sales Processes<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Product Families\/Bundling<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Sales Hierarchies<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">CRM for Tablets Enhancements<\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline; font-family: tahoma,arial,helvetica,sans-serif; font-size: small;\"><strong><span lang=\"EN-US\">Customer Service<\/span><\/strong><\/span><\/p>\n<p><span lang=\"EN-US\">Business enterprises and organizations need to offer round-the-clock customer services for building long term customer relationships. The improved features in this segment are-<\/span><\/p>\n<ul>\n<li><span lang=\"EN-US\">Manage cases related to each other and review entitlements<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Dynamic routing and queuing to better achieve service targets<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Avoid redundancy by merging duplicate cases <\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Define &amp; Manage entitlements and SLAs<\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline; font-family: tahoma,arial,helvetica,sans-serif; font-size: small;\"><strong><span lang=\"EN-US\">Social<\/span><\/strong><\/span><\/p>\n<p><span lang=\"EN-US\">Microsoft Dynamics CRM 2015 uses the Microsoft Social Listings for providing audience engagement using social media platforms.<\/span><\/p>\n<ul>\n<li><span lang=\"EN-US\">Sentiment Analysis<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Geo-targeting<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Language Support<\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline; font-family: tahoma,arial,helvetica,sans-serif; font-size: small;\"><strong><span lang=\"EN-US\">Platform<\/span><\/strong><\/span><\/p>\n<p><span lang=\"EN-US\">Microsoft Dynamics CRM 2015&#8217;s Platform has also been updated with various new improvements and features. Some of them are-<\/span><\/p>\n<ul>\n<li><span lang=\"EN-US\">Improved Search Feature<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Improved Sync with MS Outlook and MS Exchange<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">New Outlook Configuration Wizard<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Advanced Business Rules Creation<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Better Business Process Flows<\/span><\/li>\n<\/ul>\n<ul>\n<li><span lang=\"EN-US\">Key Metric Capture<\/span><\/li>\n<\/ul>\n<p><span lang=\"EN-US\">No doubt, Microsoft Dynamics CRM 2015 is one of the most advanced and innovative CRM systems, available around. To know how Dynamics CRM 2015 Solutions can help your business enterprise, <\/span><span lang=\"EN-US\"><a href=\"https:\/\/www.metaoption.com\/\">CLICK HERE<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The American Multinational Corporation, Microsoft is all set to roll out the latest and the most advanced update for their CRM platform. The Microsoft Dynamics CRM 2015 has been added with various new advanced features and tools, which will help businesses provide end-to-end customer experiences. Microsoft Dynamics CRM is one of the most advanced and\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.metaoption.com\/blog\/microsoft-dynamics-crmmicrosoft-dynamics-crm-consultant-blog\/what-microsoft-dynamics-crm-2015-has-new-to-offer\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-120","post","type-post","status-publish","format-standard","hentry","category-microsoft-dynamics-crmmicrosoft-dynamics-crm-consultant-blog"],"featured_image_src":false,"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"MetaOption","author_link":"https:\/\/www.metaoption.com\/blog\/author\/admin\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/www.metaoption.com\/blog\/category\/microsoft-dynamics-crmmicrosoft-dynamics-crm-consultant-blog\/\" rel=\"category tag\">Microsoft Dynamics CRM<\/a>","rttpg_excerpt":"The American Multinational Corporation, Microsoft is all set to roll out the latest and the most advanced update for their CRM platform. The Microsoft Dynamics CRM 2015 has been added with various new advanced features and tools, which will help businesses provide end-to-end customer experiences. Microsoft Dynamics CRM is one of the most advanced and\u2026&hellip;","_links":{"self":[{"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/posts\/120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/comments?post=120"}],"version-history":[{"count":0,"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/posts\/120\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/media?parent=120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/categories?post=120"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.metaoption.com\/blog\/wp-json\/wp\/v2\/tags?post=120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}