Tag : Ticket Life Cycle

The Ticket Life Cycle of MetaCaseDesk

Here is an overview of the ticket life cycle of MetaCaseDesk – an innovative and highly customizable case management, IT helpdesk, and ticketing tool. MetaCaseDesk is a Microsoft SharePoint based case management system. It is compatible with Microsoft SharePoint Server 2010 and 2013. The ticket life cycle of  MetaCaseDesk begins when a new ticket is created by the… Read More »