Dynamics CRM vs. Salesforce CRM : A Comparison

By | March 17, 2016

This section highlights some of the key fact-based differences between two of the biggest CRM giants, namely, Microsoft Dynamics CRM and Salesforce CRM.

Microsoft Dynamics CRM and Salesforce CRM are two of the most popular CRMs available today. Both consist of many qualitative features, which force businesses to select them instead of other CRMs. But any business can select only one of the two at any point time.

Here are some of the explicit differences between Dynamics CRM and Salesforce CRM, which can ease some pressure on businesses to select anyone of them.

Dynamics CRM vs Salesforce CRM, fact-based comparison:

Deployment: Dynamics CRM offers three deployment options, these are on-premises, partner-hosting and cloud based. Whereas, Salesforce CRM offers only cloud option for deployment.

Operating system: Both CRMs support all major operating systems, like Windows, Mac OS, and Linux.

Licensing: With every license of Microsoft Dynamics CRM, businesses get all the three main modules, viz. sales, marketing, and service, along with other additional benefits, like customization and more. In Salesforce CRM, businesses need to pay extra to get all of three main modules.

Integration: Microsoft Dynamics CRM can be easily integrated with many third party software or services, such as QuickBooks, Zendesk, Intuit, LiveChat, and many more, whereas Salesforce CRM can be integrated only with fewer software or services, such as Force.com, Desk.com, Zendesk, etc.

Accessible via mobile app and web browser: Both CRMs have their apps, which are accessible on Android phone & tablet, iPhone, iPad, Windows phone, and other devices. Both CRMs are accessible on all major web browsers as well, like Google Chrome, Mozilla Firefox, Internet Explorer, Apple Safari, and Opera.

Support: Users can get telephonic support and training with Salesforce CRM, whereas Dynamics CRM offers ticketing and live support along with telephonic support and training.

Language interface: Users can avail Microsoft Dynamics CRM services in more than 35 different languages, whereas, with Salesforce CRM, they can avail in fewer languages. However, both of these support popular languages, like English, German, French, Arabic, and many more.

Customization: Both CRMs are customizable, but Microsoft Dynamics CRM is slightly more flexible as it offers 360 degree customization.

Conclusion
Microsoft Dynamics CRM is better in one aspect and while Salesforce CRM is superior in other aspects. But all these vary as per the businesses requirements. I hope the above mentioned differences will help businesses to differentiate between these two CRMs.

Both CRMs licensing are available in flexible payment plans, yet Microsoft Dynamics CRM is more affordable than Salesforce CRM, and it will fulfill SMEs (small and medium sized enterprises) requirements as well.

To know more about it, please consult our expert!

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