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Seems like you are NOT SATISFIED by your current ERP Partner

Having the right ERP partner is just as important as having the right product. The role of a partner is to thoroughly understand your business and to use that understanding to help you implement an effective system that gives a genuine and fast return on investment.

When the system is live, a partner should provide high quality support and proactively consider the potential benefits to individual clients of new functionality and technologies. Unfortunately not all partnerships are made in heaven.

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Common reasons for changing partner

  • Poor level of support and aftercare after the initial project
  • The initial project didn’t live up to your expectations or failed
  • The software is not being optimised to its full capability
  • Inadequate training and/or account management
  • Lack of experience in client’s industry

Changing partner is easy

Our transition process is designed to ensure an easy and stress-free move:

  • Step 1: Speak to a member of our team

    So we can understand what services and support you need from us, if you choose to move.

  • Step 2: Meet with one of our technical experts

    They’ll ask some questions about your business, systems and technology and get to understand your company’s challenges, which will help us understand how best to support you and your team.

  • Step 3: Agree a migration plan

    Once you’ve decided to move partners, we put together a detailed analysis of your business, systems and technology and create a plan to ensure a smooth transition to our Applications support desk.

    The process of migration is one that we take very seriously to ensure you don’t suffer any interruption to your service. We’re happy to discuss the implications and process of moving your support to another partner, so feel free to call us for advice.

Reasons to choose MetaOption as your Support Partner

  • Flexible support plans that can be tailored to your needs
  • Personal approach, we like to get to know our customers
  • Our Dynamics Support Plan is based on the category you choose.
  • Assistance for non-support related queries; training, modifications, advice
  • Accredited consultants with real world industry experience
  • Free Demo to a selection of our Dynamics add-ons
  • All versions of Dynamics supported
  • Online portal to review solutions to issues and request assistance
  • Fast resolution times
  • 24/7/365 support available.

We also offer managed IT services as part of our wider business, and can provide advice and support on further IT projects if required.

Our support team has high caliber, experienced consultants, including implementation consultants.

Experience

Our Dynamics consultants are accredited with real world experience and knowledge.

Portal

Access to a secure portal where cases are logged and tracked. Review issue resolutions.

Fast Response

We are committed to responding to issues quickly. 27/7/365 support available.

Assistance

We assist on non-support related queries – online training, modifications or advice.

Dynamics Add-ons

Support customers enjoy free demo to Dynamics add-ons.

Ready to help your business grow, evolve and transform?

Start a discussion with us.

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