The greatest challenge before today’s business enterprises, especially those are project-based, is the successfully, cost-effectively and timely completion of the projects at hand. Undoubtedly, this depends on the effective and efficient utilization of the organizational resources involved in these projects. While understanding this critical need of the day, Microsoft has brought a comprehensive solution Dynamics 365 with outstanding Project Service Automation (PSA) capabilities.
Let’s bring out how this system helps the enterprises:
What can PSA do for enterprises?
Help you achieve your business goals
Microsoft Dynamics 365 for Project Service Automation (PSA) provides an end-to-end solution that helps the users to engage customers and deliver billable projects on time and within budget. It helps them to achieving the business goals by successfully managing your projects, and satisfying your clients. Following are a few of them:
• It effectively estimates work, create project quotes, and contracts.
• It create and manage projects for your clients after you have won the contract
• It helps the users to plan and assign resources by doing appropriate forecast resource requirements when projects are in the pipeline.
• PSA enables team members to collaborate on projects and maintain current and accurate project status at all times.
• It lets the users to capture time, expense, and progress data for real-time insights and accurate invoicing.
• It provides users the analytics which ensures them projects to be feasible and profitable. This, in turn, lets you set up projects on a time and materials or fixed-price basis.
• PSA proactively identifies and resolves potential threats to the success of each and every engagement.
Capabilities that enable the system accomplishing the goals
Microsoft Dynamics 365 for Project Service Automation (PSA) is equipped with a number of capabilities that enable it help you accomplishing your business goals. Here they come:
1. Project-based contracts
The system helps in running Project-based contracts. They relate quotes and orders to project plans, financial estimates, labor pricing, and billing arrangements, like time and materials or fixed price. The key metrics of these contracts are profitability and feasibility.
2. Project planning
The system makes it easy for the users to collaborate on project planning and estimation using templates available with Microsoft Project. It includes predecessors, automatic task scheduling, and views of sales and cost information for time and expenses.
3. Resource management
PSA helps you in ensuring an efficient resource management, which is accomplished by suitably utilizing the resource information, such as, the skills and proficiencies of your workforce. It lets you view and filter the resources based on skills and availability, and interest. Thus, in turn, by unifying resourcing and scheduling, it helps you assign the right people to the right projects. Moreover, you can also track resource utilization and forecasting metrics.
In a nutshell, by optimizing the resources across project service, customer service, and field service, it increases your consultants’ job satisfaction.
4. Improved team work
Dynamics 365 for Project Service Automation App allows you to create a single place for the project team to access key services and information that make every conversation relevant and productive.
Further, as the team members can access to powerful and easy-to-use mobile apps for iOS, Android, and Windows, they can enable many functionalities, such as, select projects, update skills, manage schedules, enter time and expenses, and also collaborate using Office 365 anytime, anywhere for higher productivity.
Moreover, team members can use the web or mobile apps to record time and expenses for multiple projects. At the same time, these new entries can be easily approved by managers after considering their financial implications.
5. Project and Customer billing
The system helps generating the project invoices, which reflect the terms of the contract and the approved work and expenses. For this, the financial impact of project work, including costs, unbilled revenue, and invoices, are recorded for use in analytics and integration into financial systems.
Further, the solution allows the project managers to review, override, and approve all job costs from a single location. They can generate, approve, and distribute customer invoices in email and on the web.